Have you ever walked into a store in your town, and
been addressed by name? This has probably
happened to you at stores that you frequent often.
The shop owner knows your name, and uses it. He
remembers you, and he wants you to know that he
cared enough about you and your business to
remember you. In the offline world, this is just one
aspect of customer support.
Customer service like this is almost impossible to
achieve on the Internet, but some semblance of it
can exist when you personalize your autoresponder
messages. Autoresponder messages can be set up
to address people by their first or last name – or both.
In fact, there is quite a bit of personalized information
that can be added, depending on the autoresponder
that you are using.
The information is included in the autoresponder
messages by using codes. Each autoresponder will
use different codes to insert the information in your
messages. You simply write your message, and put
the codes where you want the personalized
information to appear. For instance, your message
may start out with ‘Hello (code for first name)! In this
case, the person’s first name will be inserted where
that code is.
Personalizing your autoresponder messages will
most likely improve your response rate. Research
has shown that emails that are personalized with the
person’s first name are opened more often, and
those people are generally more receptive to the
contents of the email message. It is usually very
easy to do. You write one message, using the
codes where you want the personalization,
then, no matter who that one email is sent out to,
their personal information will appear where the
Of course, the autoresponder must collect the
information first. This is done with the use of forms
that activate the autoresponder. For instance, if you
are giving away a free ebook, and you have your
visitor fill out a form with their email address to receive
the download instructions for the ebook by email, that
form should collect any type of information that you
want for personalization – such as a first name, as
well as the email address. If that information is not
collected, the autoresponder won’t have anything to
insert where that code appears in your messages!
Take a look around the control panel of your
autoresponder, and find out what type of
personalization you can add to your autoresponder
messages. You may be very surprised at the
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